I can receive mail, but I cannot send e-mail

If you do not have an internal mail server and connecting via ADSL:

• The SiC mail server handles your incomming e-mail. If you can receive mail, our system is in order.
• If you cannot send out e-mail, your ADSL line is most probably down. You can follow the following checks before attempting to phone Telkom:

1.  Switch your ADSL modem/router off.

2.  Unplug the power cord and leave it unplugged for at least 5 minutes.

3.  Plug it back in and let it restart for at least 5 minutes.

4.Open your browser (Internet Explorer) and try to open a website (www.siconsulting.co.za). Your ADSL line is functioning if the site opens. If the sites does not open, make a cup of coffee and phone Telkom on 0800375375 or your ADSL ISP to confirm a connection between you and the Telkom server.

I am getting an authorisation failure notice when I send and receive

1. It happens that a password corrupts. If this is the case, please contact SiC Support. Your password will then be reset.
2. 
   
3. If you are connecting via iBurst or 3G: This error sometimes occurs because of a weak signal. Try to reconnect or move location to obtain a stronger signal.