knowledge centre

The SiC Knowledge Centre is a collective of useful tips and information. The Centre is categorized and aims to supply you with actual how-to tips on setting up e-mail, managing e-mail accounts, connection issues and spam management.
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Spam filtering

SiC Support can classify spam messages before they hit your inbox.

All incoming email messages are automatically scanned to determine if the message meets specially defined spam criteria.  Your Spam Filter is built around a set of spam rules that have been carefully developed to provide you protection from spam while reducing the number of valid email messages that may be mistakenly categorised as spam, otherwise known as 'False Positives'.

All incoming emails are evaluated against these spam rules and are assigned a 'spam score'.  This score determines whether the message will be classified as spam.  The standard threshold is set at 5, meaning any message with a score of 5 or higher is classified as spam and is sent straight to the Spam Bucket.  Please contact SiC Support, should you suspect that an e-mail was delevered to your Spam Bucket.

Once enabled, this intuitive Spam Filter can combat spam across all your mailboxes. Also note that your Spam Filter can be changed. To do so, please contact SiC Support.

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